Support Genix - Support Ticket Wordpress Plugin - Techariens

Support Genix v1.8.23 – WordPress Support Ticket Plugin

Support Genix offers a complete customer support system built directly into your WordPress site. It’s designed to streamline your support workflow without needing third-party platforms. Whether you’re managing requests solo, working with a support team, or scaling an eCommerce operation, this plugin provides everything you need—right from your WordPress dashboard.

Say goodbye to disconnected platforms. With Support Genix, all tools and data live in your WordPress ecosystem, ensuring performance, simplicity, and full control.

Here’s a quick overview of what’s included:

No limits on tickets, users, or support staff – You can handle as many support tickets, agents, and customers as your business demands, with no artificial limits.

Turn emails into tickets automatically – Incoming customer emails can be automatically converted into support tickets using smart email piping, keeping your inbox clean and support requests organized.

Advanced documentation with AI-powered tools – A built-in knowledge base allows you to publish structured support articles. An AI chatbot helps users find answers quickly, while integrated analytics provide insights to reduce ticket volume and improve satisfaction.

Create custom ticket fields and workflows – Add unique input fields, categorize tickets by type, and label them by status such as Open, Resolved, or Pending.

Stay connected with Slack and WhatsApp – Receive real-time notifications in Slack, or let customers open tickets via WhatsApp—ideal for teams and mobile-first audiences.

Use canned responses and powerful filters – Reuse saved replies to reply faster, and filter incoming tickets using detailed criteria for quicker triage and better organization.

Track performance and team productivity – Built-in analytics offer detailed reports on resolution time, agent effectiveness, and customer feedback.

Automatically close inactive support requests – Define inactivity rules that clean up your queue by closing tickets after a set period without response.

Set working hours and manage non-business days – Control expectations by specifying weekends, holidays, and working hours that adjust response time calculations and SLAs.

Offer fast, secure logins with Google or Envato – Customers can sign in with their Google accounts or verify purchases using Envato codes for a seamless experience.

Fully responsive and localization-ready – The interface is optimized for mobile, tablet, and desktop use, and can be translated into any language for global support teams.

Works flawlessly with key WordPress tools and plugins – Support Genix integrates natively with WPML, WooCommerce, EDD (Easy Digital Downloads), FluentCRM, and Tutor LMS for full compatibility with your store, CRM, or learning platform.

Help users help themselves with instant article suggestions – Before customers submit a ticket, the system can suggest relevant knowledge base articles to deflect unnecessary support queries.

Connect with external platforms through webhooks – Both incoming and outgoing webhooks are supported, enabling integrations with services like Zapier, Make, and HubSpot for automation across your tool stack.

Built-in compatibility with the tools that power your business ensures a smooth workflow across teams:

For eCommerce stores, product creators, and digital sellers:
Support Genix integrates directly with WooCommerce to manage order-related support inside your store. It works with Easy Digital Downloads to support digital product buyers, and verifies licenses from Envato platforms like ThemeForest and CodeCanyon directly from your support forms.

For real-time messaging and team collaboration:
WhatsApp messages can instantly become support tickets, and Slack channels receive immediate alerts when new tickets arrive—keeping your team in the loop even without logging into WordPress.

For smart support automation and self-service:
When a user begins creating a ticket, the BetterDocs integration can recommend helpful documentation, reducing repetitive support requests. Webhooks allow automation with your favorite tools whenever tickets are created, modified, or resolved.

For educational platforms and CRMs:
Tutor LMS users—both students and instructors—can raise course-specific tickets and track discussions. With FluentCRM integration, tickets are tied to CRM records, enabling segmentation, tagging, and follow-up automations.

Why Support Genix is the preferred choice for businesses:
It’s a fully integrated support system inside WordPress—no switching between dashboards or relying on external tools. Whether you’re managing a few tickets or scaling to thousands per month, the plugin is optimized for performance and high-volume use. From freelancers to large teams, Support Genix fits any business size with customizable roles and flexible workflows.

One-time payment means lifetime value. There are no recurring costs—just a feature-rich plugin with regular updates and dedicated support from the developers.