My Account At Techariens.net, we strive to provide high-quality digital products, including WordPress themes and plugins under the General Public License (GPL). However, due to the nature of digital goods, we have a specific Return and Refund Policy that aligns with industry standards for digital product sales.
By purchasing our products, you agree to the terms outlined in this policy. Please read this page carefully to understand our stance on returns, refunds, and exchanges
1. Digital Product Nature
Since all of the products available for purchase on Techariens.net are digital (such as downloadable WordPress themes and plugins), they cannot be physically returned. Once a product is downloaded or accessed, it is considered delivered and therefore non-returnable.
2. Refund Eligibility Criteria
While we do not offer refunds for digital products after they have been downloaded, we do understand that issues may arise. We will review refund requests based on the following criteria:
- Technical Issues: If you are unable to download or access the product due to technical issues on our end (e.g., broken download link, incorrect files), we will assist you in resolving the problem or issue a refund if necessary.
- Duplicate Charges: If you were charged more than once for the same product due to a system error, we will refund the duplicate charge immediately.
- Non-functioning Product: If a product is fundamentally non-functional or incompatible with your WordPress installation and no resolution is possible through our support, we may consider a refund.
- Incorrect Product: If you accidentally purchased the wrong product (e.g., wrong version of a plugin or theme), please contact us within 7 days to resolve the issue. We may offer a replacement or refund.
Refunds are not guaranteed and will be processed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be issued for the following reasons:
- Change of Mind: If you decide you no longer want the product after purchase, we do not offer a refund due to the nature of digital goods.
- Failure to Read Product Descriptions: If the product you purchased does not meet your expectations due to a misunderstanding or failure to fully review product descriptions, no refund will be provided.
- Customizations or Modifications: Once you have modified or customized the product, refunds will no longer be eligible.
- No Support for Third-Party Services: If you are using third-party services or modifications that conflict with our products and cause issues, we are unable to provide a refund.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact us via email at [email protected] with the subject line “Refund Request.”
- Provide the following information:
- Order number or proof of purchase
- A brief explanation of why you are requesting the refund
- Any relevant details or evidence (such as screenshots of technical issues, errors, etc.)
- We will review your request and respond within 3-5 business days to let you know whether your refund has been approved or if further information is needed.
5. Refund Process
If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the same payment method you used for the purchase. Please note that PayPal and credit card refunds may take additional time to reflect on your account depending on your bank’s policies.
6. Exchanges
Due to the nature of digital products, we do not offer exchanges. If you purchase the wrong product, we recommend contacting us within 7 days of purchase. We may be able to assist in offering a replacement or providing store credit (if applicable).
7. Support and Assistance
If you are experiencing issues with a product you purchased, please contact our support team at [email protected] before requesting a refund. We are committed to providing assistance and troubleshooting, and many issues can be resolved without the need for a refund.
8. Product Updates
Once a refund has been processed, you will no longer be eligible to receive updates or future releases of the refunded product. You will also lose access to any support services tied to the product.
9. Policy Changes
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated date. Please review this page periodically to stay informed about any updates to our policy.
Contact Information
If you have any questions regarding our Return and Refund Policy, or if you would like to request a refund, please contact us:
- Email: [email protected]